FAQ
Frequently Asked Questions
Questions about our products, shipping, and store policies? You'll find the answers below.
Products & Materials
What are your stress balls and squishies made of?
Our products are made from a variety of sensory materials, including gel, foam, silicone, and specialty fillings. Material details may vary by product.
Do products look exactly like the photos?
We do our best to accurately represent colors, textures, and product details. Due to lighting, screen settings, and handmade variations, slight differences may occur.
Are your products suitable for children?
Some products may contain small parts and are not recommended for children under 5 years old. Adult supervision is recommended for younger users.
Care & Maintenance
How do I care for my stress ball or squishy?
To help extend the lifespan of your product:
- Avoid sharp objects
- Do not overstretch
- Keep away from extreme heat and direct sunlight
- Store in a cool, dry place
- Clean gently with a damp cloth if needed
What should I do if my stress ball or squishy breaks?
Stress balls and squishies are sensory products that may naturally wear over time with regular use.
To maximize product lifespan:
- Avoid sharp objects
- Do not overstretch
- Keep away from extreme temperatures
- Store properly when not in use
Normal wear and tear resulting from use is not considered a product defect.
Shipping & Orders
When will my order ship?
Orders are typically processed within 1–3 business days after payment is received.
During holidays, promotions, or periods of high order volume, processing times may be slightly longer.
How long does shipping take?
United States: 2–5 business days
Canada: 5–10 business days
International: 14–21 business days
Delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other factors beyond our control.
Will I receive tracking information?
Yes. Once your order ships, you'll receive a confirmation email containing your tracking information.
Please allow up to 48 hours for tracking updates to appear.
Do you ship internationally?
Yes! We proudly ship worldwide.
International customers are responsible for any customs duties, import taxes, VAT, or other fees charged by their local government.
Returns & Refunds
What if I receive the wrong item?
Please contact us within 48 hours of delivery and provide:
- Your order number
- A photo of the item received
We'll review the issue and provide a suitable resolution.
What if my order arrives damaged?
Please contact us within 48 hours of delivery and include:
- Your order number
- Clear photos of the damaged item
- Photos of the original packaging
This helps us verify the issue and resolve it as quickly as possible.
Can I return a used product?
For hygiene and safety reasons, opened, used, or damaged products cannot be returned unless they arrived defective or incorrect.
Do you accept returns for change of mind?
We do not accept returns or exchanges for buyer's remorse, personal preference, or accidental purchases.
Please review product descriptions carefully before placing an order.
General Questions
Can your products help with stress relief?
Many customers enjoy our products for relaxation, focus, sensory stimulation, and fidgeting.
However, our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.
How can I contact customer support?
The fastest way to reach us is by email:
thesquishlab.shop@gmail.com