Returns & Refunds

We've Got Your Back

At The Squish Lab, we want every squishy to arrive safely and exactly as expected.

If something isn't quite right with your order, don't worry — we're here to help and we'll do our best to make it right.

Received the Wrong Item?

Oops! Mistakes happen.

If you received a different item than what you ordered, please contact us within 7 days of delivery.

What we'll need:

· Your order number

· A photo of the item received

What we'll do:

Once verified, we'll arrange a replacement, store credit, or refund as appropriate.

Most cases are resolved within 1–3 business days.

Item Arrived Damaged?

While we carefully package every order, shipping carriers aren't always as gentle as we'd like.

If your item arrives damaged, please contact us within 48 hours of delivery.

What we'll need:

· A clear photo of the damaged item

· A photo of the packaging

· Your order number

What we'll do:

After reviewing the information, we'll work quickly to provide a suitable solution.

Most damage claims are resolved within 1–3 business days.

Missing Package?

Tracking shows delivered, but you can't find your package?

Before contacting us, please:

Check around your property

Ask household members

Check with neighbors

Contact your local carrier

If the package still cannot be located, please reach out and we'll do our best to assist.

Please note that The Squish Lab cannot guarantee refunds for packages marked as delivered by the carrier.

Returns

Due to the nature of our products and for hygiene reasons, we currently do not accept returns for:

Change of mind

Incorrect color preference

Accidental purchases

Opened or used products

However, if there is an issue with your order, please contact us and we'll always try to find a fair solution.