Términos del servicio

OVERVIEW

Welcome to The Squish Lab! Throughout these Terms of Service, the terms "we," "us," and "our" refer to The Squish Lab.

We operate this website and online store, including all related content, features, products, tools, and services (collectively, the "Services") to provide you with a simple, enjoyable, and secure shopping experience. Our store is powered by Shopify, which helps us deliver our Services to you.

These Terms of Service, together with the policies referenced throughout our website, explain the rules, rights, and responsibilities that apply when you access or use our Services.

Please read these Terms carefully, as they contain important information about your legal rights, including warranty disclaimers and limitations of liability.

By accessing, browsing, or using our Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree with these Terms, please do not use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your state or province of residence. If you allow a minor to use our Services through a device you own or manage, you accept responsibility for their use.

To access our Services, browse our website, or place an order, you may be asked to provide information such as your name, email address, billing details, payment information, and shipping address. You represent and warrant that all information you provide is accurate, current, complete, and that you have the legal right to provide it.

You are responsible for maintaining the confidentiality of your account and login credentials, as well as for all activities that occur under your account. Your account is personal to you and may not be transferred, sold, assigned, or shared with another person without our prior written permission.

SECTION 2 - OUR PRODUCTS

We do our best to display our products as accurately as possible through photos, descriptions, and other content on our website. However, actual colors, textures, and product appearance may vary slightly depending on your device, screen settings, lighting, and other viewing conditions.

Because every display device is different, we cannot guarantee that the colors or appearance shown on your screen will exactly match the product you receive. We also cannot guarantee that every product will meet individual expectations.

We reserve the right to update product descriptions, pricing, images, or availability at any time without prior notice. We may also discontinue products or limit purchase quantities for specific customers, regions, or orders when necessary.

SECTION 3 - ORDERS

When you place an order, you are submitting a request to purchase our products. All orders are subject to acceptance by The Squish Lab. We reserve the right to accept, decline, limit, or cancel any order at our sole discretion, including in cases of pricing errors, suspected fraud, product availability, or other unforeseen circumstances.

Your order is considered accepted only after your payment has been successfully processed and you receive an order confirmation from us.

Please review your order carefully before completing your purchase. Once an order has been confirmed, we may not be able to modify or cancel it. If we need to cancel, decline, or make changes to your order, we will make reasonable efforts to notify you using the contact information provided at checkout.

Returns, refunds, and exchanges are handled in accordance with our Refund Policy.

SECTION 4 - PRICES AND BILLING

All prices, discounts, and promotional offers are subject to change without prior notice. The price charged for your order will be the price displayed at the time your order is placed and will be confirmed in your order confirmation email.

Unless otherwise stated, product prices do not include shipping charges, applicable taxes, customs duties, import fees, or other government-imposed charges. Any such fees are the responsibility of the customer where applicable.

From time to time, we may offer promotional discounts or special offers that are subject to separate terms and conditions. If there is any conflict between a promotion and these Terms of Service, the promotion terms will apply.

You agree to provide accurate, complete, and up-to-date billing, payment, and account information when placing an order. You are responsible for keeping your information current so we can process your order and contact you if necessary.

By placing an order, you confirm that you are authorized to use the selected payment method and agree to pay all applicable charges, including product prices, shipping fees, and any applicable taxes.

SECTION 5 - SHIPPING AND DELIVERY 

We work hard to process and ship orders as quickly as possible. However, all shipping and delivery times provided on our website are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs clearance, weather conditions, or other circumstances beyond our reasonable control.

Once your order has been handed over to the shipping carrier, the responsibility for delivery transfers to the carrier. The Squish Lab is not liable for delays, loss, or damage that occur during transit, except where required by applicable law.

For more information about shipping times, rates, and delivery policies, please refer to our Shipping Policy.


SECTION 6 - INTELLECTUAL PROPERTY

Unless otherwise stated, all content available on The Squish Lab website—including our trademarks, brand name, logos, product names, text, images, graphics, videos, product photography, designs, and other materials—is owned by or licensed to The Squish Lab and is protected by applicable intellectual property laws.

Our Services are provided for your personal, non-commercial use only. You may not copy, reproduce, modify, distribute, publish, sell, or otherwise use any content from our website without our prior written permission.

Nothing in these Terms grants you any ownership, license, or other rights to use our trademarks, copyrighted materials, or other intellectual property, except as expressly permitted by applicable law.

"The Squish Lab," our logo, product names, designs, and other brand elements are trademarks or intellectual property of The Squish Lab. Shopify and all other third-party trademarks remain the property of their respective owners.

Unauthorized use of our intellectual property may violate applicable copyright, trademark, and other intellectual property laws. All rights not expressly granted are reserved by The Squish Lab.

SECTION 7 - OPTIONAL TOOLS 

Our website may provide access to third-party tools, applications, or services for your convenience, such as payment providers, customer support tools, or other features. These tools are operated by independent third parties, and we do not control or monitor their performance or content.

Any third-party tools are provided on an "as is" and "as available" basis without warranties or guarantees of any kind. Your use of these tools is entirely at your own risk and is subject to the terms and policies of the relevant third-party provider.

From time to time, we may introduce new features, tools, or services to improve your shopping experience. Unless otherwise stated, these features will also be governed by these Terms of Service.


SECTION 8 - THIRD-PARTY LINKS

Our website may contain links to third-party websites, services, or content that are provided for your convenience. These third-party websites are operated independently, and we do not control, review, or endorse their content, products, or services.

If you choose to visit or use any third-party website or service, you do so at your own risk. The Squish Lab is not responsible for any loss, damage, or issues arising from your use of third-party websites, products, services, or content.

Before making a purchase or sharing personal information on a third-party website, we encourage you to review their terms, privacy policy, and other applicable policies. Any questions, concerns, or claims relating to third-party products or services should be directed to the relevant third-party provider.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

The Squish Lab is powered by Shopify, which provides the technology and platform that allow us to operate our online store and deliver our Services.

All purchases made through this website are made directly with The Squish Lab, not with Shopify. While Shopify provides the e-commerce platform, it is not responsible for our products, customer service, order fulfillment, or any transactions between you and The Squish Lab.

By using our Services, you acknowledge and agree that Shopify and its affiliates are not liable for any claims, losses, damages, or disputes arising from your purchases or interactions with The Squish Lab.

SECTION 10 - PRIVACY POLICY 

Your privacy is important to us.

Any personal information you provide while using our Services is handled in accordance with our Privacy Policy. By accessing or using our website, you acknowledge that you have read and understood our Privacy Policy.

Our website is powered by Shopify. As part of providing our Services, Shopify may collect and process certain information related to your visit, purchases, and interactions with our website. In some cases, your information may also be shared with trusted service providers who help us process payments, fulfill orders, provide customer support, or improve our Services.

Some of these service providers may be located in countries other than your own. By using our Services, you acknowledge and understand that your information may be transferred and processed as described in our Privacy Policy and Shopify's Privacy Policy.

For more information about how your personal information is collected, used, and protected, please refer to our Privacy Policy.


SECTION 11 - FEEDBACK

We always appreciate hearing from our customers. If you submit reviews, comments, suggestions, ideas, photos, or other content ("Feedback") to The Squish Lab, you grant us a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, publish, display, and share that Feedback for purposes related to operating, improving, and promoting our Services, including marketing and advertising.

By submitting Feedback, you confirm that you own the content or have the necessary rights to share it, and that your Feedback does not violate the rights of any third party or any applicable law.

We are not required to keep any Feedback confidential, provide compensation, or respond to every submission.

We reserve the right, but are not obligated, to review, edit, or remove any Feedback that we believe is unlawful, offensive, misleading, abusive, infringes the rights of others, or otherwise violates these Terms.

You are solely responsible for the content you submit and its accuracy. The Squish Lab is not responsible for any Feedback posted by you or other users.


SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

We strive to keep all information on our website accurate and up to date. However, occasional errors, inaccuracies, or omissions may occur, including those related to product descriptions, pricing, promotions, shipping rates, estimated delivery times, or product availability.

We reserve the right to correct any errors, update information, modify product details, or cancel orders if inaccurate information has been published, with or without prior notice, including after an order has been placed.

If an order is affected by a significant error, we will make reasonable efforts to notify you using the contact information provided with your order.


SECTION 13 - PROHIBITED USES

You may use our Services only for lawful purposes and in accordance with these Terms of Service.

You agree not to:

  • Use our Services for any unlawful, fraudulent, or malicious purpose.

  • Violate any applicable laws or regulations.

  • Infringe upon our intellectual property rights or the rights of others.

  • Harass, abuse, threaten, defame, or harm any person or interfere with another person's use of our Services.

  • Submit false, misleading, or fraudulent information.

  • Upload or transmit viruses, malicious code, or any material that may damage or disrupt our website or Services.

  • Copy, reproduce, distribute, resell, or exploit any part of our website or content without our prior written permission.

  • Collect or misuse the personal information of other users.

  • Send spam or other unsolicited communications through our Services.

  • Use automated tools, bots, scrapers, or similar technologies to access, copy, or collect information from our website without our written permission.

  • Attempt to interfere with, bypass, or compromise the security, operation, or integrity of our website.

If we reasonably believe that you have violated these Terms, we reserve the right to suspend, restrict, or terminate your access to our Services without prior notice where permitted by applicable law.


SECTION 14 - AGENTS

If you use any automated software, bots, AI agents, or similar technologies to access or interact with our Services, you must comply with all applicable laws and these Terms of Service.

We reserve the right to restrict, suspend, or block any automated access that interferes with the security, performance, or intended operation of our website. Any authorized automated access must accurately identify itself and must not bypass security measures, CAPTCHAs, or other access controls.

SECTION 15 - TERMINATION

We reserve the right to suspend or terminate your access to our Services, or any part of them, at any time if we reasonably believe that you have violated these Terms of Service or applicable law. Where permitted by law, we may do so without prior notice.

Termination of your access does not affect any obligations or payments that arose before the termination date.

The provisions of these Terms that, by their nature, are intended to survive termination—including, but not limited to, Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Privacy Policy, Governing Law, and any other applicable provisions—will remain in full force and effect after termination.


SECTION 16 - DISCLAIMER OF WARRANTIES

The information provided through our Services is for general informational purposes only. While we make reasonable efforts to keep our website accurate and up to date, we do not guarantee that all information is complete, accurate, reliable, or current. Any reliance on the information provided through our Services is at your own risk.

Except as expressly stated by The Squish Lab or required by applicable law, our Services and all products offered through our website are provided on an "AS IS" and "AS AVAILABLE" basis, without any express or implied warranties, including, but not limited to, warranties of merchantability, fitness for a particular purpose, title, durability, quality, and non-infringement.

We do not warrant that our Services will always be uninterrupted, secure, error-free, or available at all times.

Some jurisdictions do not allow the exclusion or limitation of certain warranties. In those jurisdictions, some of the above limitations may not apply to you.


SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, The Squish Lab, its owners, directors, officers, employees, affiliates, partners, agents, contractors, service providers, licensors, and Shopify and its affiliates shall not be liable for any direct, indirect, incidental, special, punitive, exemplary, or consequential damages arising from or related to your use of our Services or any products purchased through our website.

This includes, without limitation, any loss of profits, revenue, savings, business opportunities, data, replacement costs, or any similar losses, whether arising in contract, tort (including negligence), strict liability, or otherwise, even if we have been advised of the possibility of such damages.

We are also not responsible for any errors, omissions, interruptions, or inaccuracies in the Services, or for any loss or damage resulting from your use of any information, content, or products made available through our website.

Some jurisdictions do not allow the exclusion or limitation of certain liabilities. In those jurisdictions, our liability will be limited only to the maximum extent permitted by applicable law.


SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless The Squish Lab, Shopify, and their respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:

  • Your violation of these Terms of Service or any policies referenced in these Terms;
  • Your violation of any applicable law or the rights of any third party; or
  • Your use or misuse of our Services.

If a claim covered by this section arises, we will make reasonable efforts to notify you. We reserve the right to control the defense and settlement of any such claim, and you agree to cooperate with us as reasonably requested. We will not settle any claim that imposes non-monetary obligations on you without your prior consent, which shall not be unreasonably withheld.


SECTION 19 - SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable under applicable law, that provision shall be enforced to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms.

The invalidity or unenforceability of any provision will not affect the validity or enforceability of the remaining provisions, which will remain in full force and effect.


SECTION 20 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service does not waive our right to enforce that right or provision at a later time.

These Terms of Service, together with our Privacy Policy, Shipping Policy, Refund Policy, and any other policies or guidelines published on our website, constitute the entire agreement between you and The Squish Lab regarding your use of our Services. They supersede all prior or contemporaneous communications, agreements, or understandings, whether oral or written.

If any provision of these Terms is interpreted differently by a court or other authority, that interpretation will not affect the validity or enforceability of the remaining provisions


SECTION 21 - ASSIGNMENT

You may not assign, transfer, delegate, or otherwise transfer any of your rights or obligations under these Terms of Service without our prior written consent. Any attempted transfer without our consent will be void.

The Squish Lab may assign, transfer, or delegate these Terms of Service, or any of our rights and obligations, without prior notice or your consent, including in connection with a business transfer, merger, acquisition, or sale of assets.


SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements through which we provide our Services shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, United States, without regard to its conflict of law principles.

You and The Squish Lab agree that any legal action or proceeding arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in the Commonwealth of Pennsylvania, and both parties consent to the jurisdiction of those courts.

SECTION 23 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. 
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


SECTION 24 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at support@thesquishlab.co
Our contact information is posted below:
support@thesquishlab.co